Welcome to South Norwood Florist, your local flower delivery expert serving South Norwood and the surrounding areas. These Terms & Conditions govern your use and purchase of products through our e-commerce platform. By placing an order with us, you accept these Terms & Conditions in full. If you disagree with any part of these Terms & Conditions, please do not place an order. These terms are tailored for online flower delivery in South Norwood, ensuring a smooth and reliable shopping experience for all our valued customers.
These Terms & Conditions apply to all orders placed via our website for flower delivery to recipients located in South Norwood and neighbouring areas. By submitting your order, you confirm that you are at least 18 years of age or have the authority of a legal guardian to enter into these terms.
To order flowers online for delivery in South Norwood or its vicinity, select the desired floral arrangements and add them to your shopping cart. Once you are satisfied with your selection, proceed to the checkout page. You will be prompted to provide essential details, including:
Please ensure all information is accurate before finalising your order, as errors may result in failed or delayed delivery. After submitting your order, you will receive an order confirmation via the contact details you provided at checkout. This confirmation does not constitute acceptance of your order but acknowledges that we have received your request.
The contract between you and South Norwood Florist is formed when we dispatch your order and send you a dispatch confirmation. We reserve the right to decline or cancel any order as detailed in the Cancellations section below.
In the rare event that we are unable to fulfil your order due to unavailability of specific flowers or products, we will contact you with alternative options. If neither a suitable substitute nor a revised delivery date can be agreed upon, a full refund will be issued.
We make every effort to ensure that all products listed for flower delivery to South Norwood and nearby areas are described accurately. Due to the seasonal and perishable nature of flowers, some variation in colour, size, or specific flower varieties may occasionally occur. Where necessary, we may substitute blooms of equal or greater value to ensure timely fulfilment of your order. Substitutions will always maintain the intended style and value of your chosen bouquet.
We provide flower delivery throughout South Norwood and the surrounding communities. Please check our website for the latest coverage information. Delivery is available on specific days and within certain time slots, which will be displayed during checkout. While we endeavour to deliver orders on your chosen date, unforeseen circumstances (such as adverse weather or local events) may result in delays. We will always attempt to contact you in such cases and arrange a suitable alternative.
If no one is available to receive the delivery, we will attempt to leave the flowers with a neighbour or in a safe place and leave a card for the recipient. Failure to deliver due to incorrect addresses or repeated unsuccessful delivery attempts may result in additional charges.
For online flower delivery from South Norwood Florist, payment must be made in full at the time of placing your order. We accept a variety of secure payment methods, as indicated during the checkout process. All prices are stated in pounds sterling (GBP) and are inclusive of VAT, where applicable, unless otherwise stated.
South Norwood Florist reserves the right to change product prices and delivery charges at any time. Such changes will not affect orders already placed and confirmed. If your payment is declined or reversed, we reserve the right to cancel your order without further liability.
Should you wish to cancel or amend your order, please contact us as soon as possible after placing it. Requests for cancellations or changes must be received at least 24 hours before the scheduled delivery date to avoid the order being processed. Because flowers are perishable and may be prepared in advance, late cancellations may be declined or may incur partial charges to cover costs already incurred.
South Norwood Florist reserves the right to cancel any order if:
In such circumstances, you will be informed promptly, and any payments will be refunded in full within a reasonable period.
We take the utmost care to ensure that all floral arrangements are fresh and beautifully presented. Due to the perishable nature of flowers, returns are not generally accepted unless the product is found to be faulty or not as described. If you are unsatisfied with your order, please contact us within 24 hours of delivery, providing clear photographs and a description of the issue. Where a fault or error is established, we will offer a replacement or a full/partial refund, as appropriate. Our decision on refunds and replacements is final and in line with our commitment to high standards of online flower delivery in South Norwood.
South Norwood Florist shall not be liable for any indirect, consequential, or incidental damages arising from your use of our website or the products supplied, including but not limited to failure or delay in delivery due to circumstances beyond our control (such as natural disasters, transport disruption, or strikes). Our total liability in respect of any claim arising in connection with an order shall not exceed the price of the product ordered.
Nothing in these Terms & Conditions will limit or exclude any liability for death or personal injury resulting from negligence, fraud, or any liability that cannot be lawfully excluded or limited under English law.
All content, images, and product designs displayed on our website remain the intellectual property of South Norwood Florist or our licensors. You may not copy, reproduce, modify, or distribute any part of the website or its content without explicit written permission.
Your privacy is important to us. Please refer to our separate Privacy Policy for full details on how we collect, use, and store your personal information when you use our website and place an order for flower delivery in South Norwood.
We reserve the right to amend these Terms & Conditions at any time to reflect changing legal, regulatory, or business requirements. The most current version will be posted on our website and will apply to all new orders placed after the date of publication. It is your responsibility to review these terms before each new order.
These Terms & Conditions and any contract formed under them are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these terms or the use of our online flower delivery services in South Norwood will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is deemed unenforceable by a competent authority, the remaining provisions will remain in effect. No waiver of any breach or default or failure to exercise any right shall be deemed a waiver of any subsequent breach or default. These Terms & Conditions constitute the entire agreement between you and South Norwood Florist for online flower delivery in South Norwood and supersede all prior agreements and understandings.
If you have questions about these Terms & Conditions or require further assistance regarding online flower delivery in South Norwood or surrounding areas, please use the contact form on our website or refer to our ‘Contact Us’ page for information. Our team is always on hand to help ensure your experience with South Norwood Florist is a positive one.
Note: These Terms & Conditions apply to all customers in South Norwood and the surrounding areas seeking online flower delivery from South Norwood Florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Norwood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Norwood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
