At South Norwood Florist, we pride ourselves on delivering premium, fresh flowers to every customer. Serving homes and businesses throughout South Norwood and the surrounding area, our team is committed to ensuring you receive bouquets that reflect the quality and freshness synonymous with our trusted local reputation. If you are not delighted with your flowers, we’re here to help with our comprehensive returns, refunds, and complaints policy designed around your satisfaction.
We take every precaution to ensure your flowers arrive in perfect condition. However, if your flowers are damaged upon arrival, please notify us as soon as possible. We understand how disappointing it can be to receive anything less than expected. To help us resolve the issue quickly, please take a clear photo of the damaged flowers and contact us on the day of delivery. Once we receive your notification and review the image, we’ll offer you a swift resolution to restore your confidence in our service.
Every bouquet we create is prepared to ensure optimum freshness. We guarantee that your flowers will look their best for at least five days from the delivery date, provided the care instructions supplied are followed. If your flowers lose their freshness within this window and proper care has been taken, let us know within five days of receipt. Our expert florists are passionate about quality, and your feedback helps maintain our high standards.
Your satisfaction is our highest priority. If your flowers arrive damaged or do not meet our Freshness Window Guarantee, you can choose between a replacement bouquet (subject to availability) or a full refund. Our customer service team will work closely with you to ensure a prompt and seamless resolution, restoring your confidence in South Norwood Florist. We appreciate being your selected florist in South Norwood and want you to shop with peace of mind for every occasion.
If you have concerns about your order or any aspect of our service, we want to hear from you. Please reach out to us with details of your complaint, including your order number and a description of the problem. We take all feedback seriously and aim to respond to all complaints within one working day. Our management team investigates each case thoroughly to reach a fair and speedy resolution. We value the trust placed in us by every South Norwood customer and always act to uphold our reputation as the neighbourhood’s first choice for stunning, fresh flowers.
For years, households and businesses across South Norwood have chosen us when only the freshest flowers will do. Our dedicated team is always ready to support you, from delivery to aftercare. Thank you for trusting South Norwood Florist for your special moments—we’re honoured to serve the local community, delivering joy and beauty, one bouquet at a time.
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